1. About these terms
These terms are an agreement between you and Biz OS ("we", "us") for the use of the Biz OS app and website. By creating an account or using the service you agree to them. If you use Biz OS for a business, you confirm you are allowed to accept these terms for that business.
2. Your account
- Give accurate details and keep your password private. You are responsible for what is done through your account and by the team members you add.
- Tell us quickly if you think someone else has got into your account. You can also end sessions on other devices from the app.
3. Plans, payment and renewal
- Biz OS is paid by subscription. Prices are shown in Kenya shillings on our pricing page and in the app before you pay.
- You pay with M-Pesa. Your plan starts when M-Pesa confirms the payment.
- You can upgrade at any time and pay for the unused days. A downgrade starts when your current period ends. If you cancel, you keep access until the end of the period you paid for.
- If a plan ends, you get a short grace period. After that your business becomes view-only: you can still look at and export all your data, but you cannot record new transactions until you renew. We do not delete your data because a plan has ended.
- We may change our prices. A change applies from your next renewal and we will tell you before it does.
4. Your data
The business records you enter are yours. You give us permission to store and process them so we can provide the service. You can export your data at any time, including after a plan has ended. See our privacy notice for how we handle personal data.
5. Using Biz OS properly
- Do not use the service to break the law, to harm others, or to try to get into other people's accounts or data.
- Do not interfere with the service, overload it or copy it.
- You are responsible for the customer information you enter and for having a good reason to hold it.
6. What Biz OS is, and is not
Biz OS helps you keep records and see how your business is doing. It is not accounting, tax or legal advice. You remain responsible for your own books, tax returns and filings.
7. Availability and changes
We work hard to keep Biz OS running and your records safe, but we cannot promise it will always be uninterrupted or error-free. We may improve, change or retire features. If we make a change that significantly reduces what you pay for, we will give you notice.
8. Limits on our responsibility
To the extent the law allows, we are not responsible for indirect or consequential losses, or for losses caused by things outside our reasonable control, such as network or mobile-money outages. Our total responsibility to you for any claim is limited to the amount you paid us in the 12 months before it arose. Nothing in these terms limits any right you have under Kenyan consumer law that cannot be limited.
9. Ending the agreement
You can stop using Biz OS and ask us to delete your account at any time. We may suspend or end an account that seriously or repeatedly breaks these terms, and we will tell you why where we can.
10. Changes to these terms
We may update these terms. If we make a change that matters, we will tell you in the app or by message before it takes effect. If you keep using Biz OS after that, you accept the new terms.
11. Law and contact
These terms are governed by the laws of Kenya, and the courts of Kenya can decide any dispute. Questions? Email hello@bizos.co.ke.